Frequently Asked Questions
How do I check on an order I have placed?
To check on an order you have placed, sign in to your account under My Account. Once you’ve logged in you should be able to check the status of your orders.
Can I purchase from your site from outside the U.S.?
No. We do not accept international orders. To purchase from a vendor outside of the U.S. go to our Where to Buy section and select your location.
Is it safe to use my credit card?
Yes. When you submit your personal information during checkout, the data is encrypted and sent over a secure connection to our server.
What is your return policy?
We want you to be happy with your purchase! Products that are more than half full may be returned within 10 days of receipt. If you would like to return an item, please call or email customer service to get a return authorization. Shipping will not be refunded.
How do I become a retailer or business partner inside of the U.S.?
To find out how to become a retailer and submit your request, go to For Professionals for more information.
How do I become a wholesale vendor outside of the U.S.?
To become a vendor outside of the U.S., submit your information to customer service with our Contact Us form.
How can I request a donation to my charitable cause or event?
To request a donation, send an email to firstname.lastname@example.org with details about your cause or event and how to contact you.
How do I know what products are right for me?
To find out which products are right for you, go to My Skin Care Routine and click on your skin type for a personalized product routine. You can also go to Shop by Concern under Shop Products to find product suggestions specific to your needs.
Why do I need a toner?
Many people question the importance of using a toner. It’s not just a cleansing step, it also provides the skin with pore constricting, cell proliferating and calmative extracts to help maintain healthy, clean skin.
Is it safe to use your products while I’m pregnant?
Our entire product line is safe for pregnant women to use. Please be assured that our formulations are natural, but may not be suitable for all skin types. Ultimately, you should confirm with your doctor before using any new products while pregnant or nursing.
Do you test your products on animals?
We never test our products on animals. We believe that all living things should be treated humanely.
Do your SPF products protect against UVA and UVB?
Yes. Our SPF products protect against aging UVA rays and burning UVB rays.
How do I use my eGift Certificate at olehenriksen.com?
Add the products you’d like to purchase to your shopping cart. At check out, enter your eGift certificate number. Your certificate balance will be displayed and applied to your order total.
How do I check my eGift Certificate balance?
To check the current balance on your gift certificate, go to My Account and your current balance and a list of your recent transactions will be displayed.
Can I buy something that costs more or less than my eGift certificate amount?
Yes. If your order total is less than the amount on your eGift Certificate, the remaining amount will be available for future purchases. If your order total is more than the amount on your certificate you will need to pay for the remaining balance with a credit card.
Can I redeem more than one eGift Certificate at a time?
No. You may only redeem one eGift Certificate per order transaction.
Can I buy a eGift Certificate by calling customer service?
No. The only way to purchase an online eGift Certificate is to place your order on olehenriksen.com.
What if I lose my eGift Certificate?
eGift Certificates are just like cash. If you lose your certificate, we cannot replace or refund the money. If you have stored your certificate information, you may still use that certificate to make online purchases, provided the lost or stolen certificate has not already been redeemed.
Does my eGift Certificate expire?
eGift certificates do not expire unless otherwise stated. You may use your certificate as long as you maintain your certificate number.
Can I use my eGift Certificate at the spa?
eGift Certificates are for purchasing products on olehenriksen.com only. If you would like to buy a Spa Gift Certificate, click here.
Can I use my Spa Gift Certificate on olehenriksen.com?
Spa Gift Certificates cannot be used to purchase products on olehenriksen.com. Use your certificate to purchase treatments and products at OLEHENRIKSEN FACE/BODY only.