Shipping Information

All orders ship Monday through Friday, excluding federal holidays within the United States. 

We know there are a lot of celebrations this time of year. Use this holiday shipping guide to find the recommended dates to place your orders on time*.

Recommended Order Dates by Holiday (note, we are unable to guarantee delivery):

Holiday US Standard US Military US 2-Day

Las Posadas (Dec 16th – 4th)

Friday, Dec 9th

Thursday, Dec 1st

Wednesday, Dec 14th 12pm ET

Hanukkah (Dec 18th – 26th)

Friday, Dec 9th

Thursday, Dec 1st

Wednesday, Dec 14th 12pm ET

Winter Solstice (Dec 21st)

Monday, Dec 12th

Thursday, Dec 8th

Friday, Dec 16th 12pm ET

Christmas Eve (Dec 24th)

Friday, Dec 16th

Thursday, Dec 8th

Wednesday, Dec 21st 12pm ET

Christmas (Dec 25th)

Friday, Dec 16th

Thursday, Dec 8th

Wednesday, Dec 21st 12pm ET

Kwanzaa (Dec 26th)

Friday, Dec 16th

Thursday, Dec 8th

Wednesday, Dec 21st 12pm ET

Boxing Day (Dec 26th)

Friday, Dec 16th

Thursday, Dec 8th

Wednesday, Dec 21st 12pm ET

New Years Eve (Dec 31st)

Thursday, Dec 22nd

Wednesday, Dec 14th

Wednesday, Dec 18th 12pm ET

 *These are suggested dates. We cannot guarantee that orders will be received by the preferred date.

SHIPPING COSTS & DELIVERY TIMES

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.

Shipping Method Costs

Total Delivery Time
(including processing time)

Standard 3-7 Business Day Shipping
(Orders $50 & Over)
FREE 4 business days
(up to 21 days for APO/FPO/DPO Military Addresses)
Standard 3-7 Business Day Shipping
(Orders Under $50)
$5.95 4 business days
(up to 21 days for APO/FPO/DPO Military Addresses)
2 Day Shipping $10.95 3 – 4 business days
1 Day Shipping $16.95 2 – 3 business days

 

Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday and Friday. olehenriksen.com offers FREE Standard 3-7 Business Day Shipping on all US merchandise orders $50 and over (excluding taxes). Orders $50 and over always ship Standard 3 Day Shipping for free—no promotion code needed. For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard 3 Day Shipping. Our standard shipping option is Standard 3 Day Shipping.

HAWAII AND ALASKA

For shipments to Hawaii and Alaska, we offer 2-Day and 1-Day shipping services. We regret that we are unable to ship restricted (hazmat) items to Hawaii or Alaska.

PO BOX

If you are shipping to a U.S. P.O. Box, packages will be sent via USPS.

INTERNATIONAL SHIPPING

We offer Express and Standard shipping services for international orders. Where available, you will be able to select your preferred shipping method at checkout. Applicable import duties, taxes and fees are calculated in your selected currency at checkout.

For International orders less than $75 USD, shipping rates vary by country and will be determined at checkout.

All orders ship Monday through Friday, excluding federal holidays within the United States.

OLEHENRIKSEN.com currently accepts orders shipping to the following destinations:

Australia Germany Mexico
Canada Ireland (Republic of) Spain
France Italy United Kingdom

STANDARD (DUTY + TAX PREPAID) 

  • Delivery is approximately 4-9 business days after the time of shipment
  • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked here
  • Delivery will be made by a local carrier

    STANDARD (DUTY + TAX UNPAID)

    • Delivery is approximately 5-10 business days after the time of shipment
    • Duties and taxes are unpaid, customer is responsible for duties, taxes & fees upon delivery
    • Package is traceable and your shipping confirmation will include tracking information
    • Package can be tracked here
    • Delivery will be made by a local carrier

    EXPRESS (TAX AND DUTIES PRE-PAID)

    • Delivery is approximately 2-6 business days after the time of shipment
    • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
    • Package is traceable and your shipping confirmation will include tracking information
    • Package can be tracked here
    • Delivery will be made by DHL Express

    EXPRESS (TAX AND DUTIES UN-PAID)

    • Delivery is approximately 2-6 business days after the time of shipment
    • Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery
    • Package is traceable and your shipping confirmation will include tracking information
    • Package can be tracked here
    • Delivery will be made by DHL Express

    PLEASE NOTE:

    • Orders are usually packed and ready to ship 1-2 business days after the order is placed
    • A “business day” is considered to be Monday through Friday, excluding United States holidays
    • Please allow 48 hours for tracking information to update once you receive a tracking number
    • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
    • All prices listed on this page are quoted in USD. All prices at checkout and while shopping are displayed in your selected local currency
    • Duties and taxes vary by country/region of destination and will be determined during checkout
    • Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments
    • International orders cannot be shipped to a APO/FPO or P.O. Box addresses
    • International order totals cannot exceed $500
    • If you have additional questions, please visit our international help center here

    DUTIES & TAXES REFUND

    Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. Refunds will be issued for the product price. If you are returning a purchase and were charged for duties and taxes at checkout, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

    APO/FPO/DPO MILITARY ADDRESSES

    All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.

    MULTIPLE SHIPPING ADDRESSES

    At this time, we can only ship to one address per order. To ship to multiple addresses within the United States, please call Ole Henriksen Customer Service for assistance at 1-844-OLE-GLOW [653-4569]. For international orders, please visit our international help center here

    BUSINESS DAYS & HOLIDAYS

    All orders ship Monday through Friday, excluding federal holidays within the United States. For Standard 3 Day, 2 Day and 1 Day Shipping: orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day; otherwise it will be processed the next day.

    Packages do not ship from our fulfillment center on the following holidays:

    • New Year's Day
    • Memorial Day
    • 4th of July
    • Labor Day
    • Thanksgiving
    • Christmas

     

    TRACKING ORDERS

    When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a package tracking link. To track an order on olehenriksen.com, sign in to access My Account that will contain your order information. You may also contact Ole Henriksen Customer Service to track your order.

    For more information or questions, please contact Ole Henriksen Customer Service via email (customerservice@olehenriksen.com) or via phone at 1-844-OLE-GLOW [653-4569] Operating hours are 7:00 AM EST - 2:00 AM EST, 7 days a week, excluding holidays.