OLEHENRIKSEN RETURN POLICY
If you don't absolutely love your purchase, we offer free pre-paid returns for all U.S. orders within 30 days of your purchase! You will receive a full refund to your original payment method, not including your original shipping charge. We will only accept items purchased on olehenriksen.com for a return; if your item(s) were purchased from an authorized retailer, please contact the retailer to arrange a return. Please note we do not offer exchanges at this time. However, if you're unhappy with one of our products, please review the return instructions below.
HOW TO RETURN YOUR ITEM(S) FOR U.S. ORDERS
- Please visit our returns center here, to indicate which item you would like to return and the reason for each return. Please note you must select all items you would like to return; additional items not specified will not be processed for a refund.
- Pack the item(s) you'd like to return in the original packaging (if available). Otherwise, pack the item(s) in a well-padded envelope or box for protection during shipping.
- Attach the prepaid return label to the front of the package. Mail your return package via the United States Postal Service (USPS).
- Look out for an email confirmation—we'll let you know when your return is received and processed!
HOW TO RETURN YOUR ITEM(S) FOR INTERNATIONAL ORDERS
- For Canada, UK, EU, and AUS orders, please follow the RETURNS PROCESS HERE.
- For all other international orders, please contact international customer service HERE.
Please note: In special cases, if you're returning an international purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. We do not offer exchanges for international returns at this time.
Any additional questions about your international return? Please visit our international help center HERE.