Returns & Exchanges
If you don’t absolutely love your purchase, you can return it for FREE (no handling fees or return shipping in the U.S.) within 30 days of purchase! We’ll process your return within 5 business days of merchandise receipt, for the purchase amount minus the original shipping charges. Please note it may take up to 60 business days for the return amount to post to your account.
- When you return your purchase by mail within 30 days of purchase date, you will receive a full refund to your original payment method for the price of the item(s).
- Unfortunately we cannot accept returns or issue refunds after 30 days.
Here's How to Return Your Item(s)
- Fill out the Returns + Exchanges Form on the back of your order summary and place it with your item(s) in the original packaging, or any well-padded envelope or box.
- Create and print your FREE USPS return label here, and attach it securely to the package.
- Seal up the box and drop it off at any USPS location
Once you’ve created a return label and sent it back to us, you can track your return. We'll send you an email confirmation when your return is received and processing!
We will process the return as soon as we receive the merchandise, but it may take up to 60 business days for the credit to appear on your account.
Mail your returns to:
9271 Meridian Way
West Chester, OH 45069
If you have any questions about your return, give us a call at 1-844-OLE-GLOW [653-4569]
FOR INTERNATIONAL ORDERS
Unfortunately, we can’t offer merchandise exchanges on orders shipped internationally. Only credit back to the original form of payment is available.
If you don’t absolutely love your OLEHENRIKSEN purchase, you can return it within 10 days of purchase. We’ll process your return as soon as we receive it for the purchase amount minus the original shipping charges and any additional fees. In special cases, if you’re returning a purchase, you may be eligible for a refund of a portion or all of the duties and taxes from your local customs office. Contact that office directly for details. Please note it may take up to 60 business days for the credit to appear on your account. For international orders, please follow the instructions specific to your country here:
- For Canada, UK, EU, and AUS orders, please follow the RETURNS PROCESS HERE.
- For all other international orders, please contact international customer service HERE.
Any questions about your return? Please visit our international help center HERE.