Shipping Information

 

SHIPPING COSTS & DELIVERY TIMES

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday – Friday.

Shipping Method Costs

Total Delivery Time
(including processing time)

Standard 3-7 Business Day Shipping
(Orders $50 & Over)
FREE 4 business days
(up to 21 days for APO/FPO/DPO Military Addresses)
Standard 3-7 Business Day Shipping
(Orders Under $50)
$5.95 4 business days
(up to 21 days for APO/FPO/DPO Military Addresses)
2 Day Shipping $10.95 3 – 4 business days
1 Day Shipping $16.95 2 – 3 business days

 

Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1-2 business days. Delivery times are based on orders placed between Monday and Friday. olehenriksen.com offers FREE Standard 3-7 Business Day Shipping on all US merchandise orders $50 and over (excluding taxes). Orders $50 and over always ship Standard 3 Day Shipping for free—no promotion code needed. For shipments totaling less than $50, there is a delivery charge of $5.95 for Standard 3 Day Shipping. Our standard shipping option is Standard 3 Day Shipping.

HAWAII AND ALASKA

For shipments to Hawaii and Alaska, we offer 2-Day and 1-Day shipping services. We regret that we are unable to ship restricted (hazmat) items to Hawaii or Alaska.

PO BOX

If you are shipping to a U.S. P.O. Box, packages will be sent via USPS.

INTERNATIONAL SHIPPING

We offer Express and Standard shipping services for international orders. Where available, you will be able to select your preferred shipping method at checkout. Applicable import duties, taxes and fees are calculated in your selected currency at checkout.

For International orders less than $75 USD, shipping rates vary by country/region and will be determined at checkout.

All orders ship Monday through Friday, excluding federal holidays within the United States.

OLEHENRIKSEN.com currently accepts orders shipping to the following Countries/Regions:

Albania Gambia Nigeria
Algeria Georgia Niue
Andorra Germany North Macedonia
Angola Ghana Northern Mariana Islands
Anguilla Gibraltar Oman
Antigua and Barbuda Greece Pakistan
Argentina Grenada Panama
Armenia Guadeloupe Papua New Guinea
Aruba Guatemala Paraguay
Australia Guernsey Peru
Austria Guinea Philippines
Azerbaijan Guinea-Bissau Poland
Bahamas Guyana Portugal
Bahrain Haiti Qatar
Bangladesh Honduras Reunion
Barbados Hong Kong SAR Romania
Belgium Hungary Rwanda
Belize Iceland Saint Kitts and Nevis
Benin India Saint Lucia
Bermuda Indonesia Saint Vincent & the Grenadines
Bhutan Ireland (Republic of) Samoa
Bolivia Isle of Man San Marino
Bonaire, Saint Eustatius and Saba Israel Sao Tome and Principe
Bosnia and Herzegovina Italy Saudi Arabia
Botswana Jamaica Senegal
Brazil Japan Serbia
British Virgin Islands Jersey Seychelles
Brunei Darussalam Jordan Sierra Leone
Bulgaria Kenya Singapore
Burkina Faso Kiribati Slovak Republic
Cambodia Korea (South) Slovenia
Cameroon Kuwait Solomon Islands
Canada Kyrgyzstan South Africa
Cape Verde Laos Spain
Cayman Islands Latvia Sri Lanka
Chad Lebanon St Barthelemy
Chile Lesotho St Martin
Colombia Liechtenstein Suriname
Comoros Lithuania Swaziland
Cook Islands Luxembourg Switzerland
Costa Rica Macau SAR Taiwan
Cote D'Ivoire (Ivory Coast) Madagascar Tanzania
Croatia Malawi Thailand
Curacao Malaysia Togo
Cyprus Maldives Tonga
Czech Republic Malta Trinidad and Tobago
Denmark Martinique Tunisia
Djibouti Mauritania Turkey
Dominica Mauritius Turks and Caicos Islands
Dominican Republic Mexico Tuvalu
East Timor Moldova Uganda
Ecuador Monaco United Arab Emirates
Egypt Mongolia United Kingdom
El Salvador Montenegro Uruguay
Equatorial Guinea Montserrat Uzbekistan
Estonia Morocco Vanuatu
Ethiopia Mozambique Vatican City State (Holy See)
Falkland Islands Namibia Venezuela
Fiji Nauru Vietnam
Finland Nepal Zambia
France Netherlands Zimbabwe
French Guiana New Caledonia  
French Polynesia New Zealand  
Gabon Nicaragua  

STANDARD (DUTY + TAX PREPAID) 

  • Delivery is approximately 4-9 business days after the time of shipment
  • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
  • Package is traceable and your shipping confirmation will include tracking information
  • Package can be tracked here
  • Delivery will be made by a local carrier

    STANDARD (DUTY + TAX UNPAID)

    • Delivery is approximately 5-10 business days after the time of shipment
    • Duties and taxes are unpaid, customer is responsible for duties, taxes & fees upon delivery
    • Package is traceable and your shipping confirmation will include tracking information
    • Package can be tracked here
    • Delivery will be made by a local carrier

    EXPRESS (TAX AND DUTIES PRE-PAID)

    • Delivery is approximately 2-6 business days after the time of shipment
    • Pre-paid duties and taxes at checkout (DDP), no additional charges upon delivery
    • Package is traceable and your shipping confirmation will include tracking information
    • Package can be tracked here
    • Delivery will be made by DHL Express

    EXPRESS (TAX AND DUTIES UN-PAID)

    • Delivery is approximately 2-6 business days after the time of shipment
    • Duties and taxes are un-paid, customer is responsible for duties, taxes & fees upon delivery
    • Package is traceable and your shipping confirmation will include tracking information
    • Package can be tracked here
    • Delivery will be made by DHL Express

    PLEASE NOTE:

    • Orders are usually packed and ready to ship 1-2 business days after the order is placed
    • A “business day” is considered to be Monday through Friday, excluding United States holidays
    • Please allow 48 hours for tracking information to update once you receive a tracking number
    • International shipments are subject to customs clearance procedures, which can cause delays beyond the original delivery estimates
    • All prices listed on this page are quoted in USD. All prices at checkout and while shopping are displayed in your selected local currency
    • Duties and taxes vary by country/region and will be determined during checkout
    • Shipping, duties, taxes, and applicable fees are nonrefundable for undeliverable or refused shipments
    • International orders cannot be shipped to a APO/FPO or P.O. Box addresses
    • International order totals cannot exceed $500
    • If you have additional questions, please visit our international help center here

    DUTIES & TAXES REFUND

    Unfortunately, we cannot refund your original shipping, duties, taxes, and fees. Refunds will be issued for the product price. If you are returning a purchase and were charged for duties and taxes at checkout, you may be eligible for a refund of all or a portion of the duties and taxes. Please contact your local customs office for information.

    APO/FPO/DPO MILITARY ADDRESSES

    All shipments to APO, FPO, and DPO addresses are sent via USPS. Due to military handling time, delivery to some destinations may take up to 21 days.

    MULTIPLE SHIPPING ADDRESSES

    At this time, we can only ship to one address per order. To ship to multiple addresses within the United States, please call Ole Henriksen Customer Service for assistance at 1-844-OLE-GLOW [653-4569]. For international orders, please visit our international help center here

    BUSINESS DAYS & HOLIDAYS

    All orders ship Monday through Friday, excluding federal holidays within the United States. For Standard 3 Day, 2 Day and 1 Day Shipping: orders must be placed by 12pm Eastern Standard Time (EST) to be processed on the same business day; otherwise it will be processed the next day.

    Packages do not ship from our fulfillment center on the following holidays:

    • New Year's Day
    • Memorial Day
    • 4th of July
    • Labor Day
    • Thanksgiving
    • Christmas

     

    TRACKING ORDERS

    When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a package tracking link. To track an order on olehenriksen.com, sign in to access My Account that will contain your order information. You may also contact Ole Henriksen Customer Service to track your order.

    For more information or questions, please contact Ole Henriksen Customer Service via email (customerservice@olehenriksen.com) or via phone at 1-844-OLE-GLOW [653-4569] Operating hours are 9:00am - 9:00pm ET, Monday-Friday and Saturday 9:00am - 6:00pm ET, excluding holidays.